SYSTEM AND METHOD FOR SUGGESTING AUTOMATED ASSISTANTS BASED ON A SIMILARITY VECTOR IN A GRAPHICAL USER INTERFACE FOR MANAGING COMMUNICATION SESSIONS

Patent №

US 10,079,892

Granted

2018-09-18

Filed 2010

Owner

AVAYA INC.

Lab

AI components

5

ml · nlp · speech · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12978926

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.

Machine learningNatural languageSpeechPlanningAI hardwareH04L 67/14G06F 16/954G06Q 10/40G06Q 30/02H04L 51/52H04L 67/535

AI classification

Planning1.00
Machine learning1.00
Natural language1.00
Speech1.00
AI hardware0.99
Evolutionary computation0.17
Knowledge representation0.14
Vision0.07

Ownership

AVAYA INC.

assignment · 266400225

Assignors

DINH-TRONG, TRUNG, GEPPERT, BIRGIT, ROESSLER, FRANK

On an employer assignment, the assignors are typically the inventors.

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