SYSTEM AND METHOD FOR SUGGESTING AUTOMATED ASSISTANTS BASED ON A SIMILARITY VECTOR IN A GRAPHICAL USER INTERFACE FOR MANAGING COMMUNICATION SESSIONS
Patent №
US 10,079,892
Granted
2018-09-18
Filed 2010
Owner
AVAYA INC.
Lab
—
AI components
5
ml · nlp · speech · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12978926
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.
AI classification
Ownership
AVAYA INC.
assignment · 266400225
Assignors
DINH-TRONG, TRUNG, GEPPERT, BIRGIT, ROESSLER, FRANK
On an employer assignment, the assignors are typically the inventors.