SYSTEMS AND METHODS FOR PROVIDING A VIRTUAL ASSISTANT

Patent №

US 10,497,361

Granted

2019-12-03

Filed 2018

Owner

CAPITAL ONE SERVICES, LLC

Lab

AI components

5

nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16232353

Systems and methods for selecting a virtual assistant are provided. An example system may include at least one memory device storing instructions and at least one processor configured to execute the instructions to perform operations that may include receiving a request from a user for a response, and identifying characteristics of the user based on the user request. The operations may also include determining a type of the user request and based on the determined type of the user request and the identified user characteristics, configuring a virtual assistant to interact with the user through at least one of synthesized speech or visual signals. The operations may also include providing the virtual assistant to interact with the user.

Natural languageSpeechKnowledge representationPlanningAI hardwareG10L 13/00G10L 17/22G06F 3/167G10L 13/033G10L 15/22G10L 25/48H04L 65/1069H04L 65/60

AI classification

Natural language1.00
Speech1.00
Planning1.00
Knowledge representation1.00
AI hardware0.80
Machine learning0.19
Vision0.01
Evolutionary computation0.00

Ownership

CAPITAL ONE SERVICES, LLC

assignment · 478520897

Assignors

RULE, JEFFREY, GIBILTERRA, KAYLYN, BENKREIRA, ABDELKADER, MOSSOBA, MICHAEL

On an employer assignment, the assignors are typically the inventors.

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