IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES

Patent №

US 8,787,553

Granted

2014-07-22

Filed 2011

Owner

AT&T INTELLECTUAL PROPERTY I, L.P.

Lab

AI components

5

nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13239968

Communications using intelligent virtual service agents are provided by assigning a first individualized responsibility to a first intelligent virtual service agent implemented on at least one computer platform with a processor and a memory, and a second individualized responsibility to a second intelligent virtual service agent implemented on the at least one computer platform. The first intelligent virtual service agent analyzes content provided by a user via a communications medium and determined to fall under the first individualized responsibility of the first intelligent virtual service agent. The first intelligent virtual service agent generates a response to the content in accordance with the analysis by the first intelligent virtual service agent and provides the response.

Natural languageSpeechKnowledge representationPlanningAI hardwareH04M 3/493H04M 3/51H04M 3/5166H04M 3/5232H04M 2203/404

AI classification

Planning1.00
Natural language1.00
Speech0.99
Knowledge representation0.99
AI hardware0.76
Machine learning0.46
Vision0.35
Evolutionary computation0.00

Ownership

AT&T INTELLECTUAL PROPERTY I, L.P.

assignment · 269480764

Assignors

FAN, JAMES, CHEN, DAVID FENGLIN, LAM, JENNIFER K.

On an employer assignment, the assignors are typically the inventors.

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