IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES
Patent №
US 8,787,553
Granted
2014-07-22
Filed 2011
Owner
AT&T INTELLECTUAL PROPERTY I, L.P.
Lab
—
AI components
5
nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13239968
Communications using intelligent virtual service agents are provided by assigning a first individualized responsibility to a first intelligent virtual service agent implemented on at least one computer platform with a processor and a memory, and a second individualized responsibility to a second intelligent virtual service agent implemented on the at least one computer platform. The first intelligent virtual service agent analyzes content provided by a user via a communications medium and determined to fall under the first individualized responsibility of the first intelligent virtual service agent. The first intelligent virtual service agent generates a response to the content in accordance with the analysis by the first intelligent virtual service agent and provides the response.
AI classification
Ownership
AT&T INTELLECTUAL PROPERTY I, L.P.
assignment · 269480764
Assignors
FAN, JAMES, CHEN, DAVID FENGLIN, LAM, JENNIFER K.
On an employer assignment, the assignors are typically the inventors.