SYSTEM AND METHOD FOR DETERMINING THE PERFORMANCE OF A USER RESPONDING TO A CALL

Patent №

US 6,038,544

Granted

2000-03-14

Filed 1998

Owner

TEKNEKRON INFOSWITCH CORPORATION, A NEVADA CORPORATION

+1 more

Lab

AI components

3

ml · nlp · speech

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

09031354

A system for determining the performance of a user responding to a call includes a processor, a memory, and an interface. The system presents stored audible and textual information to a user to simulate a call, and generates scores to determine the performance of the user in responding to the calls.

Machine learningNatural languageSpeechG06Q 10/10G06Q 10/063112G06Q 40/03H04M 1/642H04M 3/51H04M 3/323H04M 3/5175

AI classification

Natural language1.00
Speech1.00
Machine learning0.99
Planning0.11
AI hardware0.01
Knowledge representation0.00
Evolutionary computation0.00
Vision0.00

Ownership

TEKNEKRON INFOSWITCH CORPORATION, A NEVADA CORPORATION

assignment · 90180551

E-TALK CORPORATION

namechg · 107310633

Assignors

MACHIN, DAVID R., ANTON, JON

On an employer assignment, the assignors are typically the inventors.

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