Patent №
US 8,577,014
Granted
2013-11-05
Filed 2005
Owner
SBC KNOWLEDGE VENTURES, L.P.
Lab
—
AI components
1
nlp
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11267593
The present disclosure is directed to a system and method to manage calls in a call center. The method includes receiving a call from a caller. The method also includes transmitting an estimated wait time to the caller. The method also includes prompting the caller with a wait option and a receive return call option. The method also includes prompting the caller with a schedule return call option when the caller selects the receive return call option.
AI classification
Ownership
SBC KNOWLEDGE VENTURES, L.P.
assignment · 172250532
Assignors
BRANDT, JEFFREY L., KORTURN, PHILIP T.
On an employer assignment, the assignors are typically the inventors.