Patent №
US 9,760,913
Granted
2017-09-12
Filed 2016
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
5
nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15332068
Providing user software feedback and conflict resolution from a kiosk device. A computer of the kiosk captures audio and visual data from a user during an interaction between the user and software of the kiosk device. The computer analyzes the audio data and visual data to determine at least a sentiment of the user relative to the interaction and determines a score for the interaction. If the score is greater than a threshold, the computer determining at least a portion of the software needs improvement based on the score and the determined sentiment of the user during the interaction.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 402600561
Assignors
ALLEN, MARK T., GILL, AMY M., GUMINY, SCOTT M.
On an employer assignment, the assignors are typically the inventors.