SYSTEMS AND METHODS FOR CONFIGURING KNOWLEDGE SETS AND AI ALGORITHMS FOR AUTOMATED MESSAGE EXCHANGES

Systems and methods for configuring AI algorithms and knowledge sets within an automated messaging system are providing. In some embodiments, a message is received. A subsection of text from the training message is selected. Likewise, a knowledge set is selected. The knowledge set includes probabilistic associations between a term and a category. The terms in the selected subsection of text are compared to the knowledge sets to generate insights and contexts. The insights enable the categorization of the training message. This categorization has an associated confidence value based upon how strongly the terms in the text subsection are associated with the category (per the selected knowledge set). A low confidence value causes the message to be a candidate for training (a training message). Once identified as a training message, it may be displayed to an AI developer for approval or rejection of the categorization. The probabilities of the associations within the knowledge sets are updated in response to these approvals and/or rejections.