INTERACTIVE VOICE RESPONSE SYSTEM

Patent №

US 6,944,592

Granted

2005-09-13

Filed 2000

Owner

INTERNATIONAL BUSINESS MACHINES CORPORATION

AI components

5

ml · nlp · speech · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

09670046

An interactive voice response system which statistically analyses word usage in speech recognition results to select prompts for use in the interaction. A received voice signal is converted to text and calculating factors such as context and task word ratios and word rate. These factors are used to make dialogue decisions as to the whether to use expert, intermediate, or novice prompts depending on whether the factor falls below, inside or above a threshold range.

AI classification

Natural language1.00
Speech1.00
Machine learning0.97
Knowledge representation0.96
Planning0.73
AI hardware0.39
Evolutionary computation0.00
Vision0.00

Ownership

INTERNATIONAL BUSINESS MACHINES CORPORATION

assignment · 111790833

Assignors

PICKERING, JOHN BRIAN

On an employer assignment, the assignors are typically the inventors.

From the same owner

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